Frequently asked questions

Click "Get started" in the top-right and fill in your email, name, and a password (8 chars minimum). You'll receive an email verification link — click it to activate your account.

Use the "Forgot password" link on the sign-in page. We'll email you a reset link valid for one hour.

Sign in, go to Profile → Security (2FA), scan the QR code with any TOTP app (Google Authenticator, Authy, 1Password, etc.), and confirm the code. You'll get backup codes — store them somewhere safe.

Yes — Profile → Email. We'll send a verification link to the new address and a security alert to the old one.

Go to Wallet → Add funds. You can pay by bank transfer or by sending crypto. The wizard walks you through three steps: enter amount, complete the transfer, then submit proof of payment. An admin reviews and credits your account, usually within minutes during business hours.

Bank transfers usually confirm within 30 minutes during business hours. Crypto is typically faster — once we see the transaction on-chain.

Wallet credits are non-refundable once added, but you can spend them on anything across the platform.

See the Pricing page for the current breakdown. In short: Starter is bare-essentials, Standard adds AI services, Basic adds advanced analytics.

Yes — pick a new plan at any time. The price difference is prorated.

You'll get email reminders 7 days and 48 hours before expiry. After expiry, plan-gated features (like AI runs) become unavailable until you renew. Your data is kept.

Audio: ElevenLabs, Suno. Image: Google Nano-Banana (+ Pro), OpenAI GPT-Image-1 (+ 1.5). Video: Google Veo 3.1, OpenAI Sora 2 (+ Pro), xAI Grok Imagine.

Each model has a fixed price per generation. The cost is deducted from your wallet when you submit the job. If the upstream provider fails, you're refunded.

Async generations (most video models) take a few minutes. If it stays queued for over 10 minutes, the upstream API is probably down. Refresh the job page; if it's marked failed, you'll get an automatic refund.

Crypto: Binance, Coinbase, Kraken, OKX, Bybit, Blockchain.com, Bitcoin, Luno, VALR, Roqqu, XT, SuperEx, Yellow Card, Bitso, Bitget, MetaMask, Trust Wallet, plus generic crypto/altcoin. Fiat: PayPal, Zelle, Cash App, Venmo, GCash.

Yes — every transaction has a receipt page and a downloadable PDF.

Transactions → History.

Open a ticket from the Support page in your dashboard. Replies arrive in your in-app inbox and via email.

Use the Features → Request page. We read every submission.

Yes — Tutorials in the main nav.